Return & Exchange Policy

Return & Exchange Policy

Last Updated: 12-03-2024 22:10:35

At The Tot Co., we aim to provide a satisfying shopping experience for all our customers. However, we understand that there may be situations where a return or exchange is needed. Please read through our policy to understand your options and responsibilities:

 

General Policy:

- We cannot accept returns or exchanges for items that are damaged, used, or washed, as these cannot be reused or resold.

- If you receive a damaged or defective item, please contact our customer care team within 24 hours of delivery. Be sure to provide supporting images and videos to help us resolve the issue quickly.

- Requests for returns or exchanges must be made within 7 days of delivery.

 

Eligibility:

- Returns or exchanges are only available for purchases made through our website.

- To be eligible, the product must be in its original condition, including all packaging, accessories, and tags.

- The item must be unworn, unwashed, and unused.

 

Process:

1. Contact our customer service team at support@thetotco.com and provide details about the return or exchange.

2. Securely pack the product in its original box.

3. We will arrange for our courier service to pick up the product.

4. Upon receiving and verifying the condition of the product, we will proceed with the return or exchange.

 

Important Notes:

- The Tot Co. is not responsible for damages incurred after delivery due to negligence, improper use, or incorrect application.

- All return and exchange requests will be investigated and assessed by our team.

- For any questions or concerns regarding refunds, returns, or exchanges, please reach out to us at support@thetotco.com or call +91 80950 14428. We are here to assist you.

Thank you for shopping with The Tot Co. Your satisfaction is our priority, and we are committed to resolving any issues with your purchase smoothly.